We know you may have questions about our services, whether it’s about personalizing your products, payment methods, or shipping options. This section is designed to provide quick and clear answers to help you navigate everything from placing your order to delivery. If you don’t find what you’re looking for here, feel free to reach out—we’re always here to help!
Shipping costs are dependent on destination and timeline provided by the customer. An international surcharge will be applied to all Canadian orders to handle duties and levies. Additional charges will be applied to other international orders.
Shipping depends on weight and distance, call 1.800.728.0888 now for your free price quote.
We do not deliver to Post Office boxes.
Yes! An 18% international surcharge will be applied to all Canadian orders to handle duties and levies. Minimum $23.99 for all international orders. GST, HST, and PST charges are the responsibility of the applicable resident (excluding Canada).
Rush shipping is available upon request. Additional shipping charges will apply to all rush orders. Charges for shipments outside the continental USA are subject to a surcharge. Shipping charge total will be calculated at the time the order is placed. Please call customer service at 1.800.728.0888 if you need your order rushed.
Baudville ships orders Monday-Friday. Any orders with in-stock items that are placed before 6pm ET ship the same-usiness-day. Canadian orders ship Monday, Wednesday and Friday. Personalized orders will ship the same-business-day if they are approved by 3pm ET. Orders with logo or custom artwork will NOT ship same-business-day.
Call 1.800.728.0888 or chat online to find out your order status.
Next time make an account! Your account let's you check your order status, track your order, and view your order history. Click here to create an account now. Your order will not be tracked if you create an account after purchasing.
Baudville is located in Grand Rapids, MI. UPS ships all Baudville orders. Please use the UPS transit map to get an estimate of when your order should arrive.
Baudville will process your order and ship it the same-day business day you place your order. Same-business-day shipping will occur when ordered by 6pm ET for stock products and by 3pm ET for personalized products. Orders placed on Friday after these cut off times will not ship until Monday. Large quantity orders may not be available to ship same day. Call 1.800.728.0888 to check availability.
All of Baudville's non-personalized and non-customized products will ship same-business-day if order is placed before 6pm ET. Personalized orders will ship same-business-day if order is placed and approved before 3pm ET. Customized orders DO NOT ship same-day. Orders placed after the cut off times on Friday will not ship until Monday.
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Click here to download an order form now.
Click here to download a W-9 form now.
If you are not satisfied with your purchase, return it within 30 days of the original order date and we will either make it right or give you your money back. We do not accept returns or exchanges on custom or personalized merchandise.
Address: 5380 52nd St SE Grand Rapids, MI 49512
Order Toll Free: 1.800.728.0888
Corporate Offices: 1.616.698.0889
Fax: 1.616.698.0554
Email: service@baudville.com
Please contact Baudville at 1.800.728.0888 or via email web@baudville.com for more information.
Click here. Or visit the ePraise link in the at the right of the top blue banner!
View your past ePraises by logging into your account. If you are not logged into your account while sending an ePraise, that ePraise will not be saved in your history. If you sent the ePraise within the last 30 days you can view it by clicking through the email you received.
Donations are available upon approval once you've submitted this form.
No problem. Our helpful customer service will spend time with you to find the perfect item for your team. Call 1.800.728.0888, or click here
to Live Chat online now! Baudville is open Monday-Friday 8am-7pm ET. In some cases the product may have been discontinued. If so, our customer service representatives will help you find the right replacement product.
There is a unique easy-to-use Microsoft Word template for each of Baudville's paper products. Click the free template link on each paper product detail page.
Baudville provides samples for some of its products. To find out if you can receive a sample of a product you are interested in, call us at 1.800.728.0888 or click here to Live Chat online now.
When you buy more, you save more at Baudville. Baudville's discount structure is located on each product page; there is a table that breaks down that specific product's discount structure.
| Qty: | 1 | 5 | 11 |
|---|---|---|---|
| Each: | $24.75 | $21.35 | $18.15 |
Discount structure is taken into account when you buy multiples of the same product.
You can ship the un-engraved nameplates to Baudville and we will engrave them for you for $13.35 plus shipping and handling. Or you can remove the nameplates from plaque and bring them into a local engraver of your choice. Need more nameplates? Click here to order more.
Baudville is located in Grand Rapids, MI. UPS ships all Baudville orders. Please use the UPS transit map to get an estimate of when your order should arrive.
Web: Our website is always here for you no matter the time. Simply add items to your shopping cart. When you are done shopping, click on the shopping cart in the upper right of the website to view your cart and proceed to checkout.
Phone: Call toll free to speak live with a helpful customer service representatives
1.800.728.0888. Our representatives are available from 8am to 7pm ET, Monday through Friday.
Fax:Click here to download the order form. Fill it out and fax the order form to 1.616.698.0554. Make sure the order form is completely filled out to avoid any delays.
Mail:Click here to download the order form. Mail your order form to Baudville, Inc., 5380 52nd Street SE, Grand Rapids, MI 49512. Fill out the entire order form to avoid delays.
Web:Taxes will apply on all orders. Call 1.800.728.0888 for your free quote.
Baudville also accepts tax exempt Michigan organizations. Enter your Tax ID number at the bottom of the Billing Address page in checkout.
Call our helpful customer service representatives at 1.800.728.0888. They will help you find the product you are looking for. In some cases the product may have been discontinued; if so, our customer service representatives will help you find the right replacement product.
Supply us with your email address when you place your order and we will send you a copy of your invoice along with, the tracking information specifically for your shipment.
Simply enter your email address in the grey box located on the left hand side of the Shopping Cart page. Your shopping cart will automatically be saved for 30 days. To retrieve your products, click through the email you received and it will bring you back to your saved shopping cart.
We stand behind our products, period. If you need to return an unused , non-personalized or non-custom product for any reason, we’ll be happy to credit your account, exchange the item, or give you a refund for the cost of the merchandise, if returned within 30 days from receipt of your order. We do not facilitate returns on orders that have been personalized, customized, or special ordered. A proof prior to purchase will be sent to you. Please look over the proof carefully and make sure all is CORRECT before you send approval. Approval is needed before production begins. If you have an issue with these products, please email us atservice@baudville.comand let us know!Click hereto find out more about our Return Policy.
We stand behind our products, period. If you need to return an unused , non-personalized or non-custom product for any reason, we’ll be happy to credit your account, exchange the item, or give you a refund for the cost of the merchandise, if returned within 30 days from receipt of your order. We do not facilitate returns on orders that have been personalized, customized, or special ordered. A proof prior to purchase will be sent to you. Please look over the proof carefully and make sure all is CORRECT before you send approval. Approval is needed before production begins. If you have an issue with these products, please email us atservice@baudville.comand let us know! We’d be happy to try and work something out if it is not up to the quality standards we stand by.
Simply follow the return instructions on the back of your packing slip; then send the merchandise and packing slip back to Baudville; it's that easy! We recommend that you return your package by a carrier that requires a signature (FedEx, UPS, or Certified US Mail). Please retain tracking information until credit has been received.
USA and International, excluding Canada, use the top right corner label on your packing slip or send your return to:
Baudville, Inc.
Attn: Merchandise Return Dept.
5380 52nd St SE
Grand Rapids, MI 49512
Canadian orders, return merchandise and packing slip to:
Baudville, Inc.
5130 Halford Drive
Windsor, ON N9A6J3
Call us immediately at 1.800.728.0888. Our customer service representatives will quickly rectify the issue.
If you need a copy of your invoice from your last purchase, please call 1.800.728.0888 or click here to Live Chat online Monday through Friday 8am to 7pm ET. For all future orders, please provide us with your email address during the checkout process. Once you submit your order, your invoice will be emailed to you.
To receive a quote call 1.800.728.0888 or click here to Live Chat online.
Enter your Tax ID number and complete the Sales and Tax Certification form on the Payment & Review page of the checkout process.
Call us immediately at 1.800.728.0888. Baudville starts to process orders immediately after placed.
Check: You can mail your completed order form with your check (made payable to X) to us at: Baudville, Inc. 5380 52nd St SE Grand Rapids, MI 49512
Credit Card: Baudville accepts all major credit cards – VISA, MasterCard, American Express, and Discover Card.
Net 30 Payment Term: Unless a school or government agency, only orders of $500+ may be placed on a Net 30 payment term. A hard copy of your purchase order is required before the order will be processed. Please fax your purchase order to 616-698-0554 or send in an email to service@baudville.com. Please allow 2-business days for order processing. For faster service, please include the Priority Code from the back of your catalogue or your Customer Number. For RUSH orders, please call 1-800-728-0888.
Your priority code is located in the yellow box on the back of your catalog.
Personalized products use pre-existing templates that allow you to choose from stock exclusive art or patterns created by our in-house design team! To personalize your gift you simply choose your art or pattern and add a name. Customized product is when you take those patterns and exclusive art and add a logo and optional text to them. Think of it as the whole product is custom but the name to make the gift for a specific person is the personalization! Special Order product are items that are outside of our standard offerings. Our in-house design team will create something special for you!
Baudville can customize hundreds of our products to create a unique gift for your organization. To begin, click hereto shop our wide assortment of products waiting to be customized.
The standard time for the proofing process is 24-48 hours for all custom products. Once we receive your final approval for the artwork, the time will vary depending on the type of product that is to be customized.
All customized products that have added logo, art or personalization will need proof approval. An order approval indicates that the customer is fully responsible for the final proof and layout approval prior to the production process. Baudville is not liable for errors caused by: misspelling, grammar, punctuation, incorrect design, or wrong color approval. Please check this proof carefully to make sure all your content is correct. Any delays in proof approval may delay final production of your order. If a delay occurs, we will contact you to let you know your cost to upgrade shipping to meet your due date. Please call our customer service department at 1-800-728-0888 if you have any questions.
Click here to view all approved file types.
The minimum order amount varies depending on the product you have selected. Please call 1.800.728.0888 or click here to Live Chat online to find out more about a specific product.
All artwork for customized orders should be sent to artwork@baudville.com
Charges vary depending on the product you have selected. Please call 1.800.728.0888 or click here to Live Chat online to find out more about a specific product.
Baudville has in-house designers who will make sure your chosen artwork looks the best it possibly can. Our designers will help create the artwork or touch up already-produced artwork so it will look amazing on your product! Depending on the artwork or detail of your request, there may be a charge for our artists to create or improve artwork, please call 1.800.728.0888 for a free quote!
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Creating an account allows for quick and easy shopping at Baudville.com. By registering you'll have access to:
